CCE wants customers to be comfortable trying its independently developed exam-preparation products. Eligible paid exam packs include the following 30-Day Money-Back Guarantee.
1. Standard refund eligibility
The original purchaser may request a refund for any reason within 30 calendar days after the purchase date. The request must be sent from the checkout email address to support@cceplayer.com and should include the Lemon Squeezy order number or receipt number. Do not send payment-card details.
2. One satisfaction refund per exam title and version
To prevent repeated use-and-refund abuse, a customer is eligible for one satisfaction-based refund for each certification exam title and version. A customer who receives a satisfaction refund for a particular title and version may not receive another satisfaction refund after repurchasing that same title and version.
This limitation does not prevent CCE from correcting a duplicate charge, unauthorized transaction, failed delivery, or unresolved technical defect.
3. Delivery and technical problems
Contact support promptly if a paid order is not delivered, a download is corrupt, or activation fails. CCE will make a reasonable effort to provide a working download or resolve the activation issue. If CCE cannot deliver or activate the purchased product within a reasonable time, CCE will provide an appropriate replacement or refund.
Duplicate purchases will be reviewed and refunded when confirmed. Suspected unauthorized transactions should be reported promptly to Lemon Squeezy, the customer's payment provider, and support@cceplayer.com.
4. Refund exclusions and abuse
CCE may deny a discretionary satisfaction refund when there is reasonable evidence of:
- License, account, download, or exam-pack sharing.
- Copying, extraction, publication, resale, or redistribution of CCE content.
- Circumvention of activation, encryption, entitlement, or device controls.
- Fraud, a knowingly false claim, or repeated purchase-and-refund behavior.
- A material violation of the EULA or Website Terms.
- A previous satisfaction refund for the same exam title and version.
A decision to deny a discretionary refund does not limit nonwaivable rights under applicable law.
5. Certification-exam results
Passing or failing a certification exam is not by itself grounds for a refund. CCE provides study and practice materials but does not control a certification provider's exam content, scoring, policies, or outcomes and does not guarantee a passing result.
6. Effect and timing of a refund
When a refund is issued:
- The refunded exam-pack license and entitlement are disabled.
- The customer must stop using the refunded pack and delete retained copies.
- Future downloads and content updates for that purchase end.
- Device activations associated with that license may be deactivated.
Approved refunds are returned through Lemon Squeezy to the original payment method. Bank and payment-network processing times vary. Lemon Squeezy may also issue refunds or resolve chargebacks under its merchant-of-record duties and policies.
7. How to request a refund
Email support@cceplayer.com with:
- Subject: Refund Request
- The checkout email address
- The Lemon Squeezy order or receipt number
- The product purchased
- A short explanation, if you would like CCE to understand or correct the issue
Never email a complete card number, card security code, password, or government identification.