This policy summarizes the practical rules for CCE Player and paid exam packs. The Website Terms and EULA control if there is a conflict.
Free CCE Player
- CCE Player is free to download and use.
- Player security, compatibility, and bug-fix updates remain free.
- The Player does not include a paid exam pack unless the product description expressly says so.
- Use of the Player remains subject to the EULA.
Paid exam-pack license
- A license is for one purchaser or specifically licensed user.
- The pack may be active on two customer-controlled devices at the same time.
- Two activations do not authorize sharing with another person.
- Classroom, lab, instructor, institutional, or business-wide use requires a separate written license.
Device replacement and resets
- Use available deactivation controls before replacing or disposing of a device when possible.
- If an old device is lost, broken, or inaccessible, email support@cceplayer.com for a reset.
- CCE may provide one automated reset of all devices in a rolling 90-day period, if that self-service feature is offered.
- Support may approve additional resets for legitimate circumstances.
- Repeated device rotation intended to share a license may result in a temporary hold or license review.
160 days of content updates
- The update period begins on the purchase date and lasts 160 calendar days.
- During that period, the customer receives available corrections, additions, and refreshed releases for the purchased exam pack.
- The entitlement applies only to the purchased title, exam code or version, and tier.
- CCE may release updates at varying intervals and does not promise a minimum number of releases.
- The customer's entitlement display should state: Content updates included through [date].
After the update period
- The last pack version for which the customer was eligible remains usable indefinitely, subject to the license and technical compatibility.
- The customer may redownload that last eligible version while the normal delivery service remains available.
- Newer content releases require an active extension or new entitlement.
- A new or replacement certification exam code is a separate product.
- CCE may later offer an update extension; price and duration will be shown before purchase.
Support
CCE provides reasonable email support for download, installation, activation, deactivation, reset, entitlement, and confirmed product-defect issues. Contact support@cceplayer.com and include the product name, CCE Player version, general Windows version, non-sensitive error message, and order number when relevant.
Do not send passwords, full payment-card numbers, government identification, or raw hardware serial numbers. CCE cannot provide official certification-provider support, schedule certification exams, change scores, or waive a certification provider's rules.